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Data Mining is the process of analyzing and extracting meaningful patterns
and previously unknown and actionable information from large databases.
For the direct marketer, Data Mining removes the randomness and uncertainty
of mail list selection and dramatically increases the possibility of campaign
success.
There are two basic forms of Data Mining:
Hypothesis Testing,
and
Knowledge Discovery.
Hypothesis Testing
attempts to prove or disprove preconceived ideas, and
Knowledge Discovery lets the data tell us things
we did not already know.
Predictive Modeling enables the marketer to apply those insights by targeting
only those customers of highest potential and value. Four Modules provide
a complete solution for all database mining, profiling and modeling problems:
Response Modeling, Customer Segmentation/Profiling, Customer Valuation and
Cross Selling. For example:
Cross-Selling is the process of predicting what a customer is most likely
to buy based upon previous purchasing history. Cross Selling utilizes the
knowledge of your existing customer base to create additional sales of products
and/or services. By analyzing the groups of products or services that are
commonly purchased together and each customer's affinity towards different
products, you can maximize your selling potential. When you use this product
purchase data from your customer database, and combine it with other variables
like, demographic, life-style and psychotropic data, you can identify the
products that are most likely to be of interest to each customer.
In reverse, for each product or product group, you can generate a ranked
list of the customers that are most likely to be attracted to that product.
Instead of mailing to or calling every customer in your database, you select
only the ones with a high likelihood of responding positively.

The same processes used to mine and model individual customers can be used
to identify distribution routes, geographic routes or Mosaic codes to target
your FSI customers. If you want to know more about Data Mining and Predictive
Modeling, call us for our Practical Guide for Retailers and Direct Marketers.
The power and capability of Data Mining and Predictive Modeling provide
valuable information to create a better-targeted and more profitable Direct
Marketing Campaigns.
Receive higher campaign returns
from smaller segments of a database, therefore higher returns for less dollars
spent.
Remove randomness from direct
mail campaigns.
Identify meaningful customer
clusters.
Understand the profiles of
established customers.
Understand what differentiates
your customers.
Identify customers with highest
profit potential per campaign.
Identify groups to maximize
upsell opportunities.
Maximize up-sell or cross-sell
opportunities.
Identify profiles for purchasing
radio, newspaper and TV.
Improve both customer acquisition
and retention.
Communicate to the customer
with what they want to see and hear.
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